Frequently Asked Questions
Everything you need to know about shopping at General Pants Co.
What is your return policy for change of mind?
We offer returns within 30 days of purchase for most items, provided they are in original condition with tags attached. Please note that for hygiene reasons, underwear and earrings cannot be returned.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while Express shipping takes 1-2 business days. We offer free standard shipping on all orders over $75.
Can I return an online order in-store?
Yes, online orders can be returned to any General Pants Co. physical store location for an exchange or refund, provided you have your order confirmation email as proof of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later services like Afterpay and Klarna.
How do I track my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your parcel's progress.
Do you offer international shipping?
Yes, we ship to various international destinations. Shipping costs and delivery timeframes vary by country and will be calculated at the checkout based on your location.